Frequently Asked Questions

1. How long does shipping take?

We process orders within 24-48 hours. Delivery typically takes 5-8 business days after shipping.

2. What are the shipping costs?

At Hollis Toronto, we offer free shipping on all orders within Canada. This way, we ensure that your order reaches you quickly and at no extra cost.

3. Can I return my order?

Yes, you can return your order within 30 days of receipt, as long as the product is unused and undamaged.

4. Can I cancel or change my order?

Orders can only be changed or canceled if they have not yet been processed. Please contact us as soon as possible.

5. What if my order arrives damaged or incorrect?

If your order is damaged or incorrect, please contact us with photos of the issue, and we will provide a solution.

6. What payment methods do you accept?

We accept PayPal, Apple Pay, Google Pay, Visa, Mastercard, Shop Pay and other common payment methods.

7. How can I track my order?

Once your order has been processed, you will receive a tracking number via email.

8. What if my order is delayed?

If your order takes longer than expected, please contact us, and we’ll assist you.

9. Do you offer discounts or special promotions?

Yes, we have regular special offers and discount codes. You can also win $100 shopping credit if you sign up for our email list.

10. What sizes do you offer?

Our sizes follow standard size charts. Please check the product page for specific sizing information.

11. How can I reach customer service?

You can contact us via email or phone. Visit our Contact page for details.